FREQUENTLY ASKED QUESTIONS

• What if I forgot my card, can I still earn my points?

You still have a chance to earn points. Just must come back with your V-Card plus within 24 hours to the same station where transaction was made.

• Does V-Card Plus has an expiration date?

Your V-Card Plus expires in 2 years. You must also actively use it in order to prevent forfeiture of your earned points. Failure to use the card within 90 days after the last transaction automatically forfeits earned points.

• What if my V-Card Plus gets lost or damaged, can it be replaced?

In case you need a replacement card due to loss or damage, you may go to the Flying V station where your card was issued to file and pay the corresponding fees for processing. The card must be surrendered at the issuing Flying V station as soon as possible. We will issue a replacement card and will give you the option to pay the P 50.00 replacement fee in cash, or deducted as 500 points from your new V-Card Plus balance transfer.

• What will happen to my points if my V-Card Plus is replaced?

Points will automatically be transferred and credited to your newly issued
V-Card Plus.